Imperative Business Ventures Limited Unlisted Shares

Serving clients across India and globally, IBVL integrates human expertise with advanced technologies like AI, Machine Learning, and Robotic Process Automation (RPA) to help organizations enhance productivity, improve accuracy, and accelerate business outcomes.

💼 Business Model: Tech-Enabled, Service-Oriented Growth

IBVL operates on a multi-service model built around digital-first solutions and long-term value creation. The business model is anchored in:

✔ Consulting Services

Business strategy, market research, customer insight generation, and operational advisory to help companies solve complex business challenges.

✔ Outsourcing & BPM

End-to-end outsourcing for IT, ITES, customer onboarding, KYC, credit processing, and knowledge process outsourcing (KPO), enabling clients to reduce operational overhead and improve efficiency.

✔ Technology & Digital Transformation

Deployment of digital solutions powered by AI, ML, and RPA, enabling seamless automation, low-error processes, and faster turnaround times.

The company’s hybrid human–tech model ensures scalable, accurate, and cost-efficient service delivery.

🌍 Industries Served

IBVL caters to a wide range of sectors, offering industry-specific process management and outsourcing solutions:

• BFSI & NBFCs – Credit underwriting, customer onboarding, KYC verification, digital financial process management
• Healthcare – Medical documentation, back-office operations, digital workflow solutions
• Telecom – Customer onboarding, SIM KYC, compliance services
• Retail & E-commerce – Customer support, vendor onboarding, logistics processing
• Hospitality & Travel – Reservation support, backend operations
• Media & Entertainment – Analytics, customer lifecycle management
• Corporate Enterprises – Shared service center operations and workflow automation

With domain expertise across diverse verticals, IBVL supports organizations in scaling efficiently while ensuring high-quality output.

👥 Leadership & Vision

IBVL is founded and led by women entrepreneurs, reflecting a strong commitment to gender equality, inclusive employment, and empowerment. The leadership team brings over a decade of experience across consulting, BPM, and technology services.

Key Highlights:

• Pan-India presence across Mumbai, Pune, Bangalore, Hyderabad, Chennai, and Noida
• Strong focus on creating job opportunities for differently-abled individuals through tech-enabled work environments
• Culture rooted in innovation, efficiency, and social responsibility

🎯 Value Proposition

IBVL differentiates itself through:

🌐 Digital-First Service Delivery

AI, ML and RPA-based process automation for accuracy, scalability, and faster decision-making.

👨‍💼 Domain Expertise

Deep understanding of BFSI, NBFC, telecom, and healthcare processes, enabling tailored solutions.

💡 Operational Excellence

Strong governance, cost-efficiency, and measurable ROI for clients.

🤝 Customised Client Engagement

Flexible engagement models designed to support businesses of all sizes—from startups to large enterprises.

This positioning makes IBVL a preferred strategic partner for companies undergoing digital and operational transformation.

📊 Financial Performance (FY21–FY24)

IBVL has demonstrated steady growth backed by expanding service offerings and operational efficiencies.

Financial Snapshot (₹ in Crores)

Key Observations:

• Revenue has grown 2.7x from FY21 to FY24
• PAT remains stable despite scaling operations
• Steady margin profile supported by recurring outsourcing contracts
• Strong cost optimization through automation initiatives

IBVL’s financials indicate a well-managed and scalable business model ready for further expansion.